Friday, September 26, 2008
I spent a good portion of the day doing paperwork, running shop errands, and waiting for delivery guys to drag a washer and dryer across my recently new kitchen floor. They turned out to be real careful and went above and beyond my expectations. I was real pleased and now I can wash some clothes so I won't stink so bad. I thanked them for their efforts and bought them a coffee and a snack. That got me thinking about the way I do business. I always hope that I am giving the customer what they want while guiding them a bit if I think they get off track. In other words do they get their money's worth, and are they really happy in the end. Did I drag said washer across the floor or did I do right by them? So I made a follow up call, as I always do on bigger jobs, to check on the most recent big job to leave. I was pleased to hear the guy was happy with the car. He has been using it every chance he gets and says it has been flawless so far. I was very pleased to hear that. Will was a great customer through the time it took to build his car from the ground up. We started the 29 sedan with 2x4 box tubing and custom built the frame. Custom fabbed motor mounts for the Nailhead, custom trans. x-member to hold the Muncie 4 speed in place, and a one-off triangulated rear suspension with coil-overs to keep the 9" ford posie rear where it belongs. Then added a full tube sub-structure to sure up the body. Add in all the little extras like under dash swing pedals and custom headers, etc. It took a while to get it right and where he liked it. More work to be done in the future like a roof insert and body work. I am glad he likes it so much. And I'm thankful for customers like him who keep me in business. Thanks Will.